customer service
noun
1
a
: support with products or services provided by a business to its customers
The company has won accolades for its customer service.
The commissioner has touted several improvements in customer service, including reducing the time it takes for agents to answer the national 800 number, shortening the wait times in field offices and reducing the initial disability claims backlog.—
Tami Luhby
Tami Luhby
b
: the aspect of business that involves providing support to customers
Artificial intelligence is becoming an increasingly common part of how customer service works …—Ingrid Lunden
Ingrid Lunden2
a
: the department of a business that provides support to customers
The company has openings in customer service.
also
: its staff or location
Whether you're dealing with a classic case of buyer's remorse or have questions about deals, damage to packages, or your … membership, it's good to know that you can actually speak to customer service. —Christina Buff
Christina Buff … make sure to download the app. … This can save you hours waiting in theme park-sized lines at customer service. —Erin Bendig
Erin Bendig
b
: the profession of providing business support to customers
What this means for job seekers is that … the city has become an ideal launchpad for those seeking long-term career growth in customer service, technology and related industries.—MarketersMedia News Hub
MarketersMedia News HubExamples of customer service in a Sentence
Recent Examples on the Web
The new grocery and dining spot seeks to hire cashiers, customer service workers, stockers, cleaning staff, bartenders, and sushi preparers, along with other roles, the retailer states in a hiring post.
—George Avalos, Mercury News, 17 June 2026
Guild Mortgage reverse mortgage customer service How does Guild Mortgage reverse mortgage compare?
—Kelsey Neubauer, CNBC, 17 June 2026
Anyone who has questions regarding their vehicle or their recall can call Ford customer service at 1-866-436-7332.
—Julia Gomez, USA Today, 17 June 2026
Slok similarly found that despite AI being able to automate 86% of tasks for customer service workers, employment for call center workers in the Philippines has actually nearly doubled over the last decade.
—Sasha Rogelberg, Fortune, 17 June 2026
The charges are subject to change without notice, the company says, and guests are told to contact customer service for up-to-date details before sailing.
—Jessica Mekles, FOXNews.com, 14 June 2026
In one instance, uncovered by AI-safety firm GPTZero, the report claims that Japanese East Japan Railway Company (JR East) is using agentic AI for customer service, before linking to a press release from 2019—half a decade before agentic AI became mainstream.
—Will McCurdy, PC Magazine, 14 June 2026
Beyond the transactional, customer service work builds empathy and emotional resilience.
—Christopher Rim, Forbes.com, 11 June 2026
No openings were available at the time, so Barrett (who’s now vice president of marketing for Adidas Originals) took a position in customer service in Portland, Ore., and waited all of three weeks before asking human resources how to get into her dream department.
—Ian Servantes, Footwear News, 10 June 2026
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George Avalos, Mercury News, 17 June 2026
Guild Mortgage reverse mortgage customer service How does Guild Mortgage reverse mortgage compare?
—Kelsey Neubauer, CNBC, 17 June 2026
Anyone who has questions regarding their vehicle or their recall can call Ford customer service at 1-866-436-7332.
—Julia Gomez, USA Today, 17 June 2026
Slok similarly found that despite AI being able to automate 86% of tasks for customer service workers, employment for call center workers in the Philippines has actually nearly doubled over the last decade.
—Sasha Rogelberg, Fortune, 17 June 2026
The charges are subject to change without notice, the company says, and guests are told to contact customer service for up-to-date details before sailing.
—Jessica Mekles, FOXNews.com, 14 June 2026
In one instance, uncovered by AI-safety firm GPTZero, the report claims that Japanese East Japan Railway Company (JR East) is using agentic AI for customer service, before linking to a press release from 2019—half a decade before agentic AI became mainstream.
—Will McCurdy, PC Magazine, 14 June 2026
Beyond the transactional, customer service work builds empathy and emotional resilience.
—Christopher Rim, Forbes.com, 11 June 2026
No openings were available at the time, so Barrett (who’s now vice president of marketing for Adidas Originals) took a position in customer service in Portland, Ore., and waited all of three weeks before asking human resources how to get into her dream department.
—Ian Servantes, Footwear News, 10 June 2026
Cite this Entry
“Customer service.” Merriam-Webster.com Dictionary, Merriam-Webster, https://www.merriam-webster.com/dictionary/customer%20service. Accessed 20 Jun. 2026.
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